Return Policy (7 Days Return)
At SIMCHA E GOSHOP PRIVATE LIMITED , we want to ensure your satisfaction with every purchase made on our online seller website. If you are not completely satisfied with your order, you may request a return within 7 days of receiving the product. Please read our Return Policy below for more details:
1. Eligibility for Returns
a. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
b. Some products, such as personalized items, perishable goods, or products designated as non-returnable, may not be eligible for return. Please check the product’s description for return eligibility.
2. Initiation of Return
a. To initiate a return, please contact our Customer Support team within 7 days of receiving the product, providing your order number and a clear reason for the return.
b. Our Customer Support team will guide you through the return process and provide you with a Return Authorization (RA) number, which you should include with your return shipment.
3. Return Shipping
a. You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Inspection and Approval
a. Upon receiving your returned product, we will inspect it to ensure it meets the return eligibility criteria. If the product is in acceptable condition, we will approve the return.
5. Refund or Replacement
a. Upon approval of the return, you can choose either a refund for the purchase price (including the original shipping cost, if applicable) or a replacement of the same product, subject to availability.
6. Refund Process
a. Refunds will be processed using the original payment method within 7 business days from the approval of the return. The exact processing time may vary depending on your payment provider.
7. Damaged or Defective Products
a. If the product you received is damaged or defective, please contact our Customer Support team within 7 days of receiving the product. We will arrange for a return, replacement, or refund, as appropriate, at no additional cost to you.
8. Cancellation of Orders
a. If you wish to cancel an order before it is shipped, please contact us as soon as possible. Once the order is shipped, our standard return policy applies.
9. Contact Information
a. If you have any questions or concerns about our return policy, please contact us at simchablueangel@gmail.com.
We aim to provide a hassle-free return experience while ensuring that you are satisfied with your purchases from SIMCHA E GOSHOP PRIVATE LIMITED . Your feedback and support are greatly valued.
Last updated: [Date of Last Update]